Deluca Masonry Earns Esteemed 2016 Angieโs List Super Service Award
Award reflects companyโs consistently high level of customer service
Deluca Masonry Construction LLC has earned the home service industryโs coveted Angieโs List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
This achievement is particularly significant as Angieโs List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angieโs List after the company added a new, free membership tier.
โCompanies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,โ said Angieโs List Founder Angie Hicks. โOnly a fraction of the masonry companies in Massachusetts were able to do it.โ
Angieโs List Super Service Award 2016 winners have met strict eligibility requirements, which include an โAโ rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angieโs List, pass a background check and abide by Angieโs List operational guidelines.
Service company ratings are updated daily on Angieโs List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angieโs List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged โ across all age groups โ as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
โThe biggest change at Angieโs List is that we are connecting even more consumers to high quality service professionals,โ Hicks said. โAnd thatโs good for everyone.
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Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.